{"id":4,"date":"2016-10-25T20:56:45","date_gmt":"2016-10-25T19:56:45","guid":{"rendered":"http:\/\/www.professionalresourcesconsultancy.co.uk\/?page_id=4"},"modified":"2025-01-10T17:04:36","modified_gmt":"2025-01-10T17:04:36","slug":"customer-service-training-coaching-consultancy","status":"publish","type":"page","link":"https:\/\/professionalresourcesconsultancy.co.uk\/","title":{"rendered":"Home"},"content":{"rendered":"<div class=\"home-header\">\n<h2>Looking to gain a better understanding of how to engage your customers<br \/>\nand make the 3 R\u2019s of Customer Service Excellence work for you?<\/h2>\n<h2>Need to dispel the barriers to effective communication and learn<br \/>\nhow to build resilience turning negativity into positivity?<\/h2>\n<h2>Are you wanting to re-balance and re-focus either yourself or your team?<\/h2>\n<h3>If the answer is Yes to any of the above, then we can help\u2026.<\/h3>\n<\/div>\n<hr class=\"curl\" \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-800 size-full\" src=\"\/wp-content\/uploads\/2019\/09\/helen-door.jpg\" alt=\"\" width=\"257\" height=\"483\" srcset=\"https:\/\/professionalresourcesconsultancy.co.uk\/wp-content\/uploads\/2019\/09\/helen-door.jpg 257w, https:\/\/professionalresourcesconsultancy.co.uk\/wp-content\/uploads\/2019\/09\/helen-door-160x300.jpg 160w\" sizes=\"auto, (max-width: 257px) 100vw, 257px\" \/>Helen founded PRC with a mission to share a wealth of experience amassed from many years in the sales and training arena. Her passion is to enable people to become the very best version of themselves and facilitates this through flexible and affordable packages in training, coaching, mentoring and therapies.<\/p>\n<p>We empower our clients to recognise their abilities, release fear, and gain the confidence and vision to excel in reaching their business and personal goals. Our vision is to help you develop both as people and as businesses through<strong> investing in growth<\/strong> to maximise productivity in your business.<\/p>\n<hr class=\"curl\" style=\"width:70%\"\/>\n<ul>\n<li><a href=\"\/customer-service-training\/\"><strong>TRAINING<\/strong><\/a>\u00a0&#8211; <strong>Experts<\/strong> in design and delivery of Customer Service packages &#8211; business growth &amp; development achieving great learning outcomes.\u00a0<br \/><strong>Now delivered virtually<\/strong><\/li>\n<li><a href=\"\/coaching\/\"><strong>COACHING<\/strong><\/a> &#8211; <strong>Partnerships<\/strong> to stimulate thinking &amp; embrace new perspectives increasing both personal &amp; business performance.<\/li>\n<li><a href=\"\/business-mentoring\/\"><strong>MENTORING<\/strong><\/a> &#8211; <strong>A Trusted Advisor<\/strong> providing bite sized chunks of wisdom &amp; experience enabling a holistic approach to growth<\/li>\n<li><a href=\"\/mindset-matters\/\"><strong>THERAPIES<\/strong><\/a> &#8211; <strong>To support Mental Health &amp; Wellbeing<\/strong> both in the home and the workplace.<\/li>\n<li><a href=\"\/cleaning-consultancy\/\"><strong>CONSULTANCY<\/strong><\/a> &#8211;\u00a0<strong>Business Solutions<\/strong> to align with your people whilst encompassing your business culture &amp; values.<\/li>\n<\/ul>\n<div class=\"clear\"><\/div>\n<hr class=\"curl\" \/>\n<h2 style=\"text-align:center;\">What Our Clients Say<\/h2>\n<div class=\" ti-widget \" data-layout-id=\"15\" data-layout-category=\"slider\" data-set-id=\"light-background-large-purple\" data-pid=\"\" data-language=\"en\" data-close-locale=\"Close\" data-review-target-width=\"300\" data-css-version=\"2\" data-review-text-mode=\"readmore\" data-reply-by-locale=\"Owner's reply\" data-only-rating-locale=\"This user only left a rating.\" data-pager-autoplay-timeout=\"6\" > <div class=\"ti-widget-container ti-col-3\"> <div class=\"ti-reviews-container\"> <div class=\"ti-controls\"> <div class=\"ti-next\" aria-label=\"Next review\" role=\"button\" tabindex=\"0\"><\/div> <div class=\"ti-prev\" aria-label=\"Previous review\" role=\"button\" tabindex=\"0\"><\/div> <\/div> <div class=\"ti-reviews-container-wrapper\">  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->I have worked with Helen since 1996 both as colleagues within 3 of the biggest Cleaning & Maintenance contractors within the UK and on a consultancy basis as she founded Professional Resources Consultancy.\n\nWe have worked nationally on multi-million-pound cleaning and maintenance contracts in some challenging and ever-changing environments with Blue Chip clients across all sectors of the market.\n\nHelen\u2019s dedication in the preparation of tenders has always been exceptional. Identifying precisely a client\u2019s specific requirements, undertaking site visits and due diligence, through to identifying solutions and writing the bids, her attention to detail is impeccable. She is unique in her abilities to work closely with the operations teams understanding TUPE legislation and working practices. She possesses strong communication skills and is engaging in her presentations.\n\nIn all aspects of business, clients have always been very satisfied and complimentary in what Helen prepared and delivered to them.\n\nFollowing many years of working with Helen, I know without question that she is a person that you can trust implicitly; she is completely reliable to deliver to both the client and the workforce.\n\nI would say without hesitation that she will make the difference in whatever business or project she is involved in.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Ray Tunsich profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Ray Tunsich <\/div> <div class=\"ti-date\">Operations Director<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->I first met Helen when she was recruited to our then mutual company. Helen was recruited to develop and grow the sales pipeline and ultimately convert those leads to margin rich sales. Helen achieved and exceeded all targets set for her in her first year at the business. As Sales Director, Helen was diligent, tenacious, honest, extremely hard working and inspirational to work with. Her desire for success was all consuming.\n\nOur paths continued to cross when her then cleaning business was involved in benchmarking exercises for my business and again when Helen provided consultancy services, including conducting independent audit procedures and advice on cleaning projects.\n\nHelen is successful because of her approach. She is a structured thinker; her style is process-driven and logical and she has the rare ability to engage people so that they move forward with her. She is quick to identify the root-cause of problems but wise and experienced enough not to go into solution mode too quickly, rather taking a more reflected, considered manner. Her people skills are well-honed and her experience as a sales trainer allows her to build a successful team quickly.\n\nHelen builds strong and effective relationships with her team and her clients. Her clients will tell you that she is straight-talking, professional, trustworthy and honourable.\nBased on my experience of working with Helen, I would have no hesitation in recommending her to assist your businesses in sales and business development, business structure and process evaluation and general margin enrichment programmes.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"John Cripps CEng FIET FInstD MBIFM BSc profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> John Cripps CEng FIET FInstD MBIFM BSc <\/div> <div class=\"ti-date\">Facilities Management Professional<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->Professional Resources Consultancy have worked with me from a business development perspective, enabling me to grow and develop my security business and I have provided security solutions for their clients and contacts, some of which were extremely challenging projects but Helen always made sure these were delivered on time and within budgets.\n\nI find Helen to be an absolute pleasure to deal with; she is direct, understands the needs and requirements of business and is very effective in getting the best, most cost-effective solution for her clients.\u00a0 She is honest, hard-working and completely trustworthy; I would not hesitate in recommending the services of Professional Resources Consultancy to you.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Darrell Green profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Darrell Green <\/div> <div class=\"ti-date\">Sterling Security Solutions, Owner<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->I found Professional Resources Consultancy through its website and Helen Smith responded immediately to my inquiry.\u00a0 After explaining our issue and the help we needed regarding the productivity levels in our Boarding Houses, Helen soon understood our challenges.\n\nHelen conducted a thorough survey of all our buildings, reviewed the schedules which were in place and provided us with an innovative specification of cleaning tasks.\u00a0 A concise and comprehensive report was delivered and adjusted where necessary to fulfil our operational requirements.\n\nI will certainly not hesitate to enlist the services of Professional Resources Consultancy for all future buildings survey requirements. \u00a0Furthermore, I would strongly recommend Helen Smith to any establishment for her expertise <!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Cleaning Services Manager profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Cleaning Services Manager <\/div> <div class=\"ti-date\">Private Education Sector<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->As the CEO at RFM Group, I worked with Helen at senior level as she completed an interim sales management project. Helen is a focused individual who is highly charismatic and people are naturally drawn to her by her warmth and enthusiasm; she is passionate in her approach to sales and her personal drive and her unswerving commitment to the task in-hand are commendable.\n\nHelen\u2019s enthusiasm is infectious and is motivational amongst a team, she is a natural leader and thrives on the development and success of team members. Helen has the ability to engender trust and confidence with clients and employees; she knows what needs to be done and has a no-nonsense approach.\n\nI would work with her again without hesitation and I recommend her to any company who have an interest in improving their sales and business development processes, turnover and margins.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Steve Baker profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Steve Baker <\/div> <div class=\"ti-date\">RFM Group Ltd, Chief Executive Officer<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->Helen\u00a0is a phenomenal business adviser. She imparts her great wealth of\nbusiness experience into small easily understandable chunks that are\ndelivered in a nice friendly way. She is so easy to talk to and really\nmotivates me to be the best.\nI cannot recommend her enough.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Justina Ighodalo profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Justina Ighodalo <\/div> <div class=\"ti-date\">Diamondshineuk24, Founder<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->I first encountered Helen Smith 20 years ago when I worked as the Engineering Director of the public transport company First in South Yorkshire. We were reviewing the structures and procedures to improve the quality of cleaning within the organisation. We had presentations from a number of external suppliers but Helen's presentation was outstanding.\nRegrettably the board decided to keep the cleaning function in house. Two years later when I was promoted to Managing Director for First Bradford, Helen was one of the first people I contacted. She quickly arranged a smooth transition from in house cleaning to her contract company. What impressed me even more than her original presentation was her commitment and dedication to ensure the service was delivered. Her aftercare was as important to her as the original sale, something that in my experience is rarely seen.\nA few years later, when I was working as Managing Director Stagecoach Cambridgeshire, I quickly identified a training need for my new management team.\n\nI remembered that Helen had mentioned her training credentials in one of our earlier conversations. Luckily for me when I contacted her she had set up Professional Resources Consultancy which included Bespoke training packages. Once again, she quickly responded to our needs and arranged and delivered exactly what I was looking for.\nI have no hesitation in recommending Helen, as like me you will be amazed by her professionalism and dedication to meet your requirements.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Andy Campbell profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Andy Campbell <\/div> <div class=\"ti-date\">Stagecoach East - Managing Director<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->Helen has been a great asset to our business.\nHelen provided coaching and mentoring to a member of my team and has helped them greatly to improve their confidence and develop into becoming an effective sales person.\nShe used multiple channels and techniques to develop sales and maintain customer relationships.\nI wouldn\u2019t hesitate to recommend Helen for her services around coaching, mentoring and support in the sales environment.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Victoria Adams profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Victoria Adams <\/div> <div class=\"ti-date\">Communications Manager, British Glass Technologies<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->I have worked with Helen on several projects creating and delivering innovative business solutions both in practical hospitality, cleaning, and coaching and mentoring of management talent.\nHelen is one of those rare characters who are extremely knowledgeable and practical at the same time.\n\nBecause of Helens practical and very professional approach to the task in hand I have no reservation in recommending Helen as a business solution partner.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Stephen Mannock, Head of Visitor Experience profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Stephen Mannock, Head of Visitor Experience <\/div> <div class=\"ti-date\">William Grant &amp; Sons<\/div> <\/div> <\/div> <\/div>  <div class=\"ti-review-item source-Testimonials ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" > <div class=\"ti-inner\"> <div class=\"ti-review-content\"> <span class=\"ti-stars\"><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><img decoding=\"async\" class=\"ti-star\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google\" width=\"17\" height=\"17\" loading=\"lazy\" \/><\/span> <div class=\"ti-review-text-container ti-review-text\"><!-- R-CONTENT -->I was very happy with the training course delivered by Helen.\nI enjoyed the course so much because it was specifically tailored to my own requirements whilst also in line with the business strategy.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-text\" data-collapse-text=\"Hide\" data-open-text=\"Read more\" ><\/span> <\/div> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Posted on <\/span> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Testimonials\/icon.svg\" alt=\"\" width=\"20\" height=\"20\" loading=\"lazy\" \/> <\/div> <\/div> <div class=\"ti-review-header\"> <div class=\"ti-profile-img\"> <img decoding=\"async\" src=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg\" srcset=\"https:\/\/cdn.trustindex.io\/assets\/default-avatar\/noprofile-06.svg 2x\" alt=\"Vineet Negi profile picture\" loading=\"lazy\" \/> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Vineet Negi <\/div> <div class=\"ti-date\">Reliance Precision Engineering<\/div> <\/div> <\/div> <\/div>  <\/div> <div class=\"ti-controls-line\"> <div class=\"dot\"><\/div> <\/div> <\/div> <div class=\"ti-footer\">  <\/div> <div class=\"ti-footer-filter-text\"><!-- FOOTER FILTER TEXT --><\/div>  <\/div> <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Looking to gain a better understanding of how to engage your customers and make the 3 R\u2019s of Customer Service Excellence work for you? Need to dispel the barriers to effective communication and learn how to build resilience turning negativity into positivity? Are you wanting to re-balance and re-focus either yourself or your team? If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":800,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width.php","meta":{"footnotes":""},"class_list":["post-4","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helen Smith: Professional Resources Consultancy<\/title>\n<meta name=\"description\" content=\"Helen Smith: Professional Resources Consultancy offers expert customer service training, coaching, mentoring, and consultancy services to enhance business growth and personal development.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/professionalresourcesconsultancy.co.uk\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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